General lobby questions

Can I access all the lobby features if I'm not logged in?

No. Some features will be disabled or inactive, such as accessing and adding favourites, joining a waitlist or joining tournaments. When a user tries to access these features they will be prompted to log in.

How do I select a game?

You can choose which type of game you'd like to play by using the tabbed navigational area at the top of the lobby featuring the Play now, Cash games, fastforward, Sit & Go’s, Tournaments and Play Money tabs. Select one of these tabs and you'll be taken to the appropriate showing you the relevant games..

If I see an inactive button, what does this mean?

This means that this feature is not available either because you are not logged in, or because you have already selected the feature.

Why are some of the games/tables in different colours?

This is an additional sorting option useful for identifying similar tournaments and game types.

Can I see which tables I have previously opened?

In the Classic View view a 'tick' icon will indicate which tables you have opened. Ticks will only be visible for the current session.

How do I open a selected table?

Double-click your desired table, or right click and select open table.

What happens when I select the 'Hide full tables' option?

The system will sort the table results to hide tables that are full.

How do I resize the column widths?

Drag a column border to the required width. All columns are resizable.

When I resize column widths, will they be saved?

No, they will be lost when you log out or close the poker client.

How do I activate/deactivate columns?

If you right click on the table header a pop-up box will appear with options to delete, edit or sort the column.

How do I go back to the default settings?

When you right click on a table header you will have the option to reset all columns back to default.

What is the difference between the different lobby views?

1 Click Lobby offers the most streamlined way to access games and tournaments, the table is only one click away. The Classic view allows players to access a list view of tables and tournaments giving you more control over game selection

1 Click Lobby

What is 1 Click Lobby?

The 1 Click Lobby leads the player directly to the desired tables, the first steps in making it a lot more convenient and carefree. It provides a much easier interface making many of the tricky decisions for you and taking you to the right table more quickly than in the Classic View. You have a variety of games shown and you just need to click once on ‘Play now’ to start the cash game or ‘Register’ to play a tournament. The lobby displays a selected number of games which includes Cash games, fastforward, Sit & Go’s and tournaments to the first time user, which makes it easier for the player to choose. There is an option to see more games by clicking on Cash games/fastforward/Sit&Go’s/Tournaments tab. You can scroll on these lobbies to view more games and tournaments.

What does the tile represent in 1 Click Lobby?

1 Click Lobby groups tables by stake level, seats and game type in to a single tile. On a mouse hover the tile flips and the ‘Play now’ button at the back of the tile automatically seats a player at a selected table type.

Can I view my recommended, last played and favourite games if I am not logged in?

No, you will not be able to see these games if you are not logged in.. Once you login you will see your recommended, last played and favourite games.

Can I join a game if I am not logged in?

You will not be able to play without logging in. If you click on ‘Play now’ without logging in the login dialogue will appear. As soon as you log in, we will directly seat you at your chosen game table

Where do I enter the buy-in amount to sit at the cash game?

On the back of the tile, you will have the default buy-in amounts selected. Default buy-in amount selected is maximum for No Limit/Pot Limit and 5 times min buy in for Limit. You can change the default amount and enter the custom buy-in amount in the text box if you wish to before clicking on ‘Play now’.

When I click on ‘Play now’, it shows the loading animation for a longer time than usual. What should I do in such cases?

It's just that the program may still be looking for alternative tables. In case it does take too long, the query times out and you can try again.

How do I add a favourite?

At the top right corner of the back of the tile, click on the favourite icon. It will change to highlighted state which means it is added as your favourite.

How do I delete a favourite?

At the top right corner of the back of the tile , click on the highlighted favourite icon. It won’t be highlighted anymore and will be removed from your favourites.

How can I access the favourites?

Go to the ‘Favourites’ tab (represented by ‘Favourite’ icon) in the lobby and you will be able to see all the games that you have added as favourite.

Why won't the system let me add another favourite?

You might have reached your maximum of favourites, which is 20 for all players.

Can I filter the games in 1 Click Lobby?

In the Play now tab, there are no filters available. However in the 1 Click Cash Games/fastforward/Sit and Go’s/Tournament tabs you can click on the ‘Filters’ in top right corner of the lobby and customise your lobby. There has to be at least one option selected in each filter option.

What does the ‘Recommended’ tag mean?

It means that we recommend you to play on that particular game based on your previous game play.

What does the ‘Bonus table’ tag mean?

It means that you have been awarded bonus to play on those game types. Playing on these games will release your bonus to your account.

What does the ‘Featured’ tag mean?

You will see this tag on some of our most popular tournaments.