General lobby questions
Can I access all the lobby features if I'm not logged in?
No. Some features will be disabled or inactive, such as accessing and adding favourites, joining a waitlist or joining tournaments. When a user tries to access these features they will be prompted to log in.
How do I select a game?
You can choose which type of game you'd like to play by using the tabbed navigational area at the top of the lobby featuring the Play now, Cash games, fastforward, Sit & Go's, Tournaments and Play Money tabs. Select one of these tabs and you'll be taken to the appropriate showing you the relevant games..
If I see an inactive button, what does this mean?
This means that this feature is not available either because you are not logged in, or because you have already selected the feature.
Why are some of the games/tables in different colours?
This is an additional sorting option useful for identifying similar tournaments and game types.
Can I see which tables I have previously opened?
A 'tick' icon will indicate which tables you have opened. Ticks will only be visible for the current session.
How do I open a selected table?
Double-click your desired table, or right click and select open table.
What happens when I select the 'Hide full tables' option?
The system will sort the table results to hide tables that are full.
How do I resize the column widths?
Drag a column border to the required width. All columns are resizable.
When I resize column widths, will they be saved?
No, they will be lost when you log out or close the poker client.
How do I activate/deactivate columns?
If you right click on the table header a pop-up box will appear with options to delete, edit or sort the column.
How do I go back to the default settings?
When you right click on a table header you will have the option to reset all columns back to default.
Can I view my recommended, last played and favourite games if I am not logged in?
No, you will not be able to see these games if you are not logged in.. Once you login you will see your recommended, last played and favourite games.
Can I join a game if I am not logged in?
You will not be able to play without logging in. If you click on ‘Play now’ without logging in the login dialogue will appear. As soon as you log in, we will directly seat you at your chosen game table
Where do I enter the buy-in amount to sit at the cash game?
On the back of the tile, you will have the default buy-in amounts selected. Default buy-in amount selected is maximum for No Limit/Pot Limit and 5 times min buy in for Limit. You can change the default amount and enter the custom buy-in amount in the text box if you wish to before clicking on ‘Play now’.
When I click on ‘Play now’, it shows the loading animation for a longer time than usual. What should I do in such cases?
It's just that the program may still be looking for alternative tables. In case it does take too long, the query times out and you can try again.
Can I filter the games?
You can click on the ‘Filters’ in top right corner of the lobby and customise your lobby. There has to be at least one option selected in each filter option.
What does the ‘Recommended’ tag mean?
It means that we recommend you to play on that particular game based on your previous game play.
What does the ‘Bonus table’ tag mean?
It means that you have been awarded bonus to play on those game types. Playing on these games will release your bonus to your account.
What does the ‘Featured’ tag mean?
You will see this tag on some of our most popular tournaments.